Last Updated: 15-august-2024

At istorep.shop, we are committed to providing high-quality learning experiences in design and eBook creation. However, we understand that there may be situations where you need a refund. This Refund Policy outlines the terms and conditions under which refunds are granted.

1. General Refund Policy

a. Digital Products and Courses:
Due to the nature of digital products and online courses, all sales are final. Once you have accessed or downloaded the course materials, we cannot offer a refund. We encourage you to review the course descriptions and any available previews or samples before making a purchase.

b. Exceptions:
Refunds may be considered under the following circumstances:
– If you purchased a course but have not accessed any of the course materials, you may request a refund within 7 days of the purchase date.
– If there is a technical issue that prevents you from accessing the course materials and we are unable to resolve it within a reasonable time, a refund may be issued.

2. Requesting a Refund

To request a refund, please contact our customer support team within the applicable time frame at:

– Email: contact@istorep.shop

In your request, please include the following information:
– Your full name
– The email address associated with your account
– The order number or receipt
– A brief explanation of the reason for your refund request

3. Processing Refunds

If your refund request is approved, we will process the refund to the original payment method within 7-10 business days. Please note that it may take additional time for the refund to appear on your statement, depending on your payment provider.

4. Non-Refundable Items

The following items are non-refundable:
– Courses or digital products that have been accessed or downloaded
– Customized services or personalized products
– Gift cards or vouchers

5. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated. Your continued use of our services after changes are made constitutes your acceptance of the new terms.

6. Contact Us

If you have any questions or concerns about our Refund Policy, please reach out to us at:

– Email: contact@istorep.shop

Thank you for choosing istorep.shop! We appreciate your business and are here to support you in your learning journey.